As a Quality Expert, with 23+ years of experience in quality assurance and compliance, spanning across food, health, manufacturing, pharmaceutical, and government sectors - I have optimized operations/activities, lead hundreds of audits within GMP, GDP, and ISO, been a RP and QP, and have strengthened processes as well as people.

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I am also a passionate speaker of change! My area of specialty is in and around human error in the workplace. As the founder of MILCOR CONSULTING (2016), I have been teaching, and advising organizations and its senior/executive leaders on how to create better incentives and a more emotional safe environment for employees, how to understand why SMART humans make mistakes, and ways to decrease human errors within the workplace.

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I am the creator of the                           and its behavioral root cause analysis (bRCA) tool that helps companies find the true root cause within a human error related deviations (HErD) and in turn reduce recurrence. I am also the author of the book                  (releasing 2024) which is a guidebook for understanding and implementing the                           and its frameworks. I leverage my knowledge of behavioral sciences and my passion for delivering motivational presentations to train and educate thousands of individuals on the subject over the past 10 years.