How to thoroughly investigate human error related deviations
Course description
PROBE the HErD is a guidebook written by Energy Kristina where she provides professionals within regulated industries (i.e., pharma, med devices, food, warehousing/transport) with a method to help reveal and identify the true root cause(s) within human error related deviations, concluding in the reduction of recurrence.
Finding the driving force behind a human error related deviation (HErD) is done through the carrying out of a deep and thorough investigation, called a PROBE. A probe comes equipped with a method and proper tool to help reveal and identify the true root cause of the error at hand:
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The 3BMethod is that amazing guidance system which will aid the user in finding the correct place to start probing
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Whereas the 3BM Prediction Tree is the tool used for further discovering the true root cause of the HErD.
These two together create a behavioral root cause analysis tool that can be used to strengthen your already established RCA tools that are being applied (e.g., 5XWhy, Fishbone) during investigations.
This lesson is 70% theoretical and 30% practical
(group work and exercise will be given).
More Info
This package includes
A pre-engagement call
Up to 3 follow up calls before the event
Keynote Features
45-100 minute live session (incl Q&A)
An unlimited number of seats
Workshop Features
1-2 day on-site session
Possibility of customization (focus on your problem)
up to 60 seats
A group call for 1 hour of complimentary follow questions (within 7 days after workshop)
A copy of all workshop slides and content
Learning Objective
By the end of this course
Gain the skill set necessary to dig beneath the symptoms of human error related deviations with the use of a behavioral framework
Understand the undesirable practices that are created through poor information, lack of motivation, inhibiting situations and how to get the footing to initiate a turn around
Learn how to better categorize human error related deviations for correct assignment of corrective/preventative actions = reduce recurrence in deviations.