PROBE THE HErD™: MASTERCLASS Guidebook - How2 investigate Human Error Deviations

UNDERSTAND → 3BMethod™ → PROBE THE HErD™ → REPEAT

UNDERSTAND

Human Error related Deviations (HErDs) repeat when the behavioral driver behind the mistake is misunderstood.

3BMETHOD™

A behavioral method that gives you the nitty‑gritty on Why SMART Employees Make M!stakes by revealing the informational, motivational, or situational forces that shaped the behavior.

PROBE THE HErD™

The 7‑step investigation process that uses the 3BMethod™ to uncover cognitive load and cognitive hotspot moments — giving you the clarity needed to finally categorize the Human Error related Deviation correctly.

REPEAT

Use the sequence again and again to understand behavior, categorize accurately, and end recurrence for good.